Patient Rights and Responsibilities:

You have the RIGHT TO:
--Privacy-
Expect that aspects of your health information and records, including discussions, examinations and treatments will be conducted in a private and safe environment. You may access our HIPAA policy that protects your health information at: www.uhs.kent.edu.

-Confidentiality-
Expect confidential treatment of all communications and records relating to you. Your written permission must be obtained before information is given to anyone not directly related to your care, except as provided by law.

-Choice of Service Providers-
Choose or change your provider from among the UHS Staff of licensed and credentialed health care professionals. Please see our Staff biographies on our website: www.uhs.kent.edu

-Considerate and Respectful Care-
Be treated with courtesy, respect, consideration and dignity by all who provide health care services to you regardless of gender, race, ethnicity, national origin, culture, sexual orientation, physical ability, lifestyle or any other personal attributes.

-Responsive Service-
Expect a timely response to any reasonable requests made for service.

-Understand and Participate in Care-
Be an active participant in decisions regarding your health.

-Refusal-
Refuse treatment.

-Grievance-
Voice any of your concerns or suggestions for service.

You have a RESPONSIBILITY TO:

-Make and Keep Appointments-
You can minimize your waiting time by calling in advance or scheduling online to make an appointment, even if you need to be seen that same day. Every patient has the responsibility to arrive as scheduled for appointments and to call in advance of a need to cancel.

-Provide Accurate Health Information-
Disclose pertinent information about your health.

-Ask Questions-
Ask your clinician about anything you do not understand, such as a diagnosis, treatment plan, test or policy.

-Meet Your Financial Obligations-
As you check out in the Billing Office, you will receive a walk-out statement which includes an itemized charge for all services rendered. UHS accepts most insurance plans, major credit cards, cash, check or direct bill to your Bursar’s account as payment for our services.

-Provide Feedback-
Tell us about any changes in your health or adverse effects of your treatment. Discuss how you feel about your visit and fill out our brief online Patient Satisfaction Survey.